## Problem Multiple users report that their accounts are abruptly locked, restricted, or have verification revoked on Coinbase's end, leaving funds (ranging from £1,600 to allegedly $55M) inaccessible for extended periods. In some cases, sold crypto never deposits to the user's account. ## Impact - Users cannot withdraw or send funds for days/weeks - Direct loss of trust; users migrating to competitors (e.g., Revolut) - Disproportionate impact on vulnerable users (e.g., elderly) ## Success criteria - Audit lock/verification-drop triggers and reduce false positives - Provide users with clear, in-app status and remediation steps - SLA for resolving lock disputes (e.g., 48 hours) - Proactive notifications when verification status changes
worked fine one week, with transactions a breeze. the following week all verification lost at your end , can't pay anyone or access my money to even withdraw it for another week. utterly useless, revolut does everything I needed I should have stayed with it . now sat on 1600+ gbp for 7 days till I can do anything with it.
they are shameless. not giving a 65 year lady her money back
Should give dude his 55 million back.
I genuinely don't know how anyone can use this. The app itself is terrible and coinbase as a whole doesn't let you do anything. Locks or restricts your account for no reason and customer service is super slow and not helpful at all. In the end, I just closed my account and moved on somewhere else.
Coinbase continues to be a ripoff, I sold over two hundred dollars in crypto which never deposited to my acct. I called twice and spent an hour and a half on the phone to be told you will receive a call back from a supervisor to assist your matter. Of course both times I never was called. As of now I am so done with coinbase it is criminal how they treat their own customers. I would advise anyone to go elsewhere because when you cash out your account will you really get your money? 💰. I say no.
## Problem Users on v14.15.19–14.16.25 report persistent errors when attempting to add bank accounts or debit cards, blocking payment setup entirely. Additionally, the fee-free checking account option gets restricted with no path to resolution unless ALL payment methods fail. ## Impact - New users cannot fund accounts or complete purchases - Existing users forced into fee-charging payment methods - Support escalation policy effectively traps users ## Success criteria - Reproduce and fix add-payment-method failures - Allow support to escalate single payment-method restrictions - Surface actionable error messages instead of generic failures
Checking Account Restricted - Can't be fixed according to customer service. They say they can only escalate the issue if all payment forms are restricted. In other words, all payment forms that charge fees work but not the one that doesn't and they want to keep it that way.
I get nothing but errors when trying to add bank account and debit card.
having hard time with.buying cyptro
## Problem A recurring pattern: support agents are friendly but unable to resolve issues. Promised supervisor callbacks never materialize (1.5+ hours on calls with no follow-up). Verification, account locks, and payment restrictions cannot be unblocked through Tier 1. ## Impact - Users churn even when initial issue was solvable - Multi-day resolutions for time-sensitive financial issues - Direct correlation with 1-star reviews ## Success criteria - Guaranteed callback tracking system with SLA - Empower agents to resolve common lock/verification cases - Publish resolution-time SLAs for fund-blocking issues
terrible all the way around, fees are the most of any crypto trade, clunky at best. verification took days and support wasn't very good at resolving it, friendly just no answers. Moved to another and much better right from the start.
worked fine one week, with transactions a breeze. the following week all verification lost at your end , can't pay anyone or access my money to even withdraw it for another week. utterly useless, revolut does everything I needed I should have stayed with it . now sat on 1600+ gbp for 7 days till I can do anything with it.
Checking Account Restricted - Can't be fixed according to customer service. They say they can only escalate the issue if all payment forms are restricted. In other words, all payment forms that charge fees work but not the one that doesn't and they want to keep it that way.
I genuinely don't know how anyone can use this. The app itself is terrible and coinbase as a whole doesn't let you do anything. Locks or restricts your account for no reason and customer service is super slow and not helpful at all. In the end, I just closed my account and moved on somewhere else.
Coinbase continues to be a ripoff, I sold over two hundred dollars in crypto which never deposited to my acct. I called twice and spent an hour and a half on the phone to be told you will receive a call back from a supervisor to assist your matter. Of course both times I never was called. As of now I am so done with coinbase it is criminal how they treat their own customers. I would advise anyone to go elsewhere because when you cash out your account will you really get your money? 💰. I say no.
## Problem Users (notably on Samsung devices) report biometrics not registering in-app, inability to sign in, and missing passkey support, leaving them locked out with no account-protection options. ## Impact - Complete loss of access to account and funds - Security posture weakened by lack of passkey/biometric fallback ## Success criteria - Reproduce on Samsung devices and fix biometric enrollment - Ship passkey support across Android - Provide fallback recovery flow when biometrics fail
Coinbase has the BEST CUSTOMER SERVICE EVER! THEY HELPED ME WITH MY LEGAL NAME AND ADDRESS. I MADE MISTAKES AND THEY HELPED ME CORRECT THAT. THANK YOU COINBASE. Hey coinbase I can't sign in. Biometrics has recorded but Samsung isn't recording in app so I can't confirm biometrics.Now what? I'm back in my account but what's wrong coinbase, No pass key available why? No protection why?? WHY!!!!
I genuinely don't know how anyone can use this. The app itself is terrible and coinbase as a whole doesn't let you do anything. Locks or restricts your account for no reason and customer service is super slow and not helpful at all. In the end, I just closed my account and moved on somewhere else.
## Problem Users complain Coinbase has the highest fees among crypto platforms, with fees on every transaction. A minimum balance restriction reportedly prevents withdrawing funds, perceived as predatory. The fee-free checking method is often restricted, leaving only fee-charging options. ## Impact - Users churn to lower-fee competitors - Reputation damage ("money grab" sentiment) ## Success criteria - Transparent in-app fee disclosures before transactions - Clear explanation of any minimum-balance rule and how to withdraw - Product/pricing review vs. competitor benchmarks
terrible all the way around, fees are the most of any crypto trade, clunky at best. verification took days and support wasn't very good at resolving it, friendly just no answers. Moved to another and much better right from the start.
This app sucks. They charge for every move you make and then keep ya from getting your money if your below a certain amount. Its a money grab DONT DO IT
Checking Account Restricted - Can't be fixed according to customer service. They say they can only escalate the issue if all payment forms are restricted. In other words, all payment forms that charge fees work but not the one that doesn't and they want to keep it that way.
## Problem Users cite alleged reports that non-technical teams are pushing code to production, raising concerns about platform reliability and safety of funds. This is driving distrust and explicit recommendations against using the app. ## Impact - Brand/trust damage - 1-star reviews citing this concern ## Success criteria - Communications/PR response clarifying release-engineering and code-review practices - Public reliability metrics or status transparency
CEO said non tech teams can now push code in production! Dont put your money in this AI slop!
Not a trusted company. "Non technical teams shipping production code" - coinbase
## Problem Users report the app is buggy and laggy on recent versions (14.15.19, 14.17.21), with vague difficulty completing crypto purchases. ## Impact - Degraded core flows (purchasing, navigation) - Reduces conversion and trust ## Success criteria - Triage crash/ANR and performance metrics on 14.15–14.17 - Add telemetry to purchase flow to surface failure points - Stability hotfix
Terrible app full of bugs and lags
having hard time with.buying cyptro
## Problem Verification reportedly takes multiple days, and verification can later be revoked without clear explanation, forcing re-onboarding while funds are locked. ## Success criteria - Publish expected verification timelines in-app - Real-time status updates and reasons for any change - Reduce median verification time
terrible all the way around, fees are the most of any crypto trade, clunky at best. verification took days and support wasn't very good at resolving it, friendly just no answers. Moved to another and much better right from the start.
worked fine one week, with transactions a breeze. the following week all verification lost at your end , can't pay anyone or access my money to even withdraw it for another week. utterly useless, revolut does everything I needed I should have stayed with it . now sat on 1600+ gbp for 7 days till I can do anything with it.
## Request User appreciates the friendly UI but wants a one-tap option to transfer or cash out the full balance, avoiding manual entry of long decimal values. ## Success criteria - 'Max' button on transfer/cash-out amount inputs - Auto-handles network fees so the full balance can actually move
Good app, friendly and simple UI. My only suggestion is when transferring or cashing out, give an option to transfer/cash out "our full amount" it's annoying to type in .00xxxx lol
## Signal A large share of positive reviews praise: - Ease of use and navigation (31, 43, 53, 60) - Security guardrails during transfers that protect from scams (47) - Educational content around trading concepts like trailing stop buy orders (33) - Trustworthy onboarding (44) ## Action - Protect these strengths in upcoming redesigns - Highlight anti-scam guardrails and educational content in marketing - A/B test expanding educational nudges into more flows
So far it has been an easy app to utilize. I guess time will tell. As of today I am satisfied with it
Easy to manuver and apply funds.
I like the security and the way coinbase is setup, I am a new user and I don't know the fees yet. But it's very trustworthy in my opinion so far.
Good app. The security guardrails during crypto transfer are excellent in making sure we are not getting scammed.
easy to use for crypto needs