## Problem Multiple users on recent versions (notably v3.232.0) report being completely locked out of the app due to OTP/verification issues: - Codes never arrive (SMS/email) - Codes are rejected even when copy-pasted correctly - Phone number and DOB verification fail - Unrequested login codes appear (possible account compromise) - Forced re-entry of credentials + PIN on every launch ## Impact Users cannot access funds, leading to uninstalls and accusations of fraud/scam. ## Success criteria - Reliable OTP delivery with monitoring/alerting on delivery rates - Clear error states when codes fail validation - Investigate unrequested-code incidents for account-takeover signals - Reduce repeated PIN+credential prompts after updates
havent logged on for a while so got the verification code sent. copied it and pasted it and said it was wrong.went throigh the phone number and date of birth said it was wrong. deleted app.
refusing to send me code and I got money in there is this a scam or what?
this app has been a total joke to they send you the code to get in, and it will not work and resend a new one it will not work it's not worth having there's too many good apps out there
I got an email for a login code I didn't request. Called their number multiple times to report it and no one would answer. I get on the app and it doesn't work with the update. It crashes out at the login screen. So as far as I know someone could be using my account because they don't have customer support or a functioning app anymore
this app needs updated every time you open it and now its asking me to log in plus the pin number
## Problem A cluster of 1-star reviews tied to v3.232.0 (and adjacent v3.230.12, v3.232.0) report the app crashing at the login screen, failing to open at all, or being non-functional. Some users say they have lost access to their account as a result. ## Success criteria - Reproduce and fix launch/login-screen crash on affected Android versions - Add crash telemetry breakdown by app version + OS - Hotfix release with forced upgrade path
can no longer open app n lost my account
app not functioning
I got an email for a login code I didn't request. Called their number multiple times to report it and no one would answer. I get on the app and it doesn't work with the update. It crashes out at the login screen. So as far as I know someone could be using my account because they don't have customer support or a functioning app anymore
this app needs updated every time you open it and now its asking me to log in plus the pin number
## Problem Users on v3.232.0 report the platform is preventing them from accessing their money: - Error code `po15-a` blocks all crypto sell attempts - Cash withdrawal flow is broken/cumbersome; users feel funds are 'held hostage' - One user reports $500 deducted unexpectedly - Limit orders ~1% below market not executing ## Impact Directly blocks the core value proposition (liquidating/withdrawing funds) and triggers fraud accusations. ## Success criteria - Root-cause and fix `po15-a` sell error - Audit withdrawal pipeline and SLAs - Investigate unexplained-debit reports for individual users - Improve order matching/liquidity transparency
now they are preventing you from being able to sell your crypto. I keep getting error po15-a no matter what amount crypto I am trying to sell.
horrible experience in trying to withdraw your cash !!!! the hold your funds hostage!!!
Took 500 out of my acct...
halfway decent app but it's overly cumbersome to transfer Fiat in and out, plus I have a limit order sitting almost 1% below the current price that still hasn't executed so apparently there's no liquidity here
## Problem User completes the entire buy flow but the transaction fails at the last step, making purchases impossible. ## Success criteria - Reproduce checkout failure path - Add clear, actionable error messaging - Ensure failed transactions don't reserve funds
when going to the app its not a problem, but trying to buy crypto, going through the hall thing, and then dont work, I find it frustrating.
## Problem Users report serious trust issues: - Alleged harvesting of personal data from multiple linked accounts after a single tap, with doubt that data was deleted - Allegations of price-feed manipulation on v3.139.0 - General 'scam' accusations ## Success criteria - Audit consent flows for any cross-account data access; ensure explicit opt-in - Provide in-app transparency on price sourcing - Publish data-deletion confirmation flow - Improve trust signaling in onboarding
DO NOT USE. I used this to monitor prices, never invested, didn't mind the coded login. Until recently. One press of a button & they took all my personal information from multiple accounts WITHOUT permission. I can only hope they removed it all like they said.
price feed manipulation
scam
## Problem Users consistently report v3.232.0 feels extremely slow, including: - General app sluggishness - ID verification taking very long - Deposits taking a long time to clear ## Success criteria - Profile and reduce cold-start and screen-transition times - Set and publish SLAs for KYC review and deposit clearing - Add progress indicators for long-running back-end steps
unbelievably slow
slow , full of flow and no customer service. robust.show wrong numbers etc. just waste of time showing wrong amounts it's just robish
ID Verification function is slow very slow
its okay overall. but the deposits sometimes take awhile to clear so hopefully you don't need it right away.
## Problem Multiple reviews describe the app as clunky, outdated, rework-heavy, and generally frustrating to navigate. Some users tie this to feeling the app is 'predatory'. ## Success criteria - UX audit of top 5 user journeys (buy, sell, deposit, withdraw, login) - Visual refresh aligned to current Material guidelines - Reduce step counts in money-movement flows
Terrible UI and an app that feels as old as a dinosaur. Who created an app like this in 2026?
The clunkiest and most mercenary app I've had the displeasure of using. Extremely low, full of rework mechanics and 10 USDT fee for a single transfer??? are you insane?
slow , full of flow and no customer service. robust.show wrong numbers etc. just waste of time showing wrong amounts it's just robish
Not at satisfied with this app
## Problem Users facing urgent issues (suspected account compromise, lockouts) report the support phone line goes unanswered and customer service is inaccessible. ## Success criteria - Staffed escalation path for security/lockout cases - In-app live chat or callback option - Published response-time SLAs
I got an email for a login code I didn't request. Called their number multiple times to report it and no one would answer. I get on the app and it doesn't work with the update. It crashes out at the login screen. So as far as I know someone could be using my account because they don't have customer support or a functioning app anymore
slow , full of flow and no customer service. robust.show wrong numbers etc. just waste of time showing wrong amounts it's just robish
## Problem A user calls out a 10 USDT fee per transfer as excessive and predatory. ## Success criteria - Benchmark fees vs competitors - Surface fees clearly before confirmation - Consider tiered/network-aware fee options
The clunkiest and most mercenary app I've had the displeasure of using. Extremely low, full of rework mechanics and 10 USDT fee for a single transfer??? are you insane?
## Problem Ukrainian user is frustrated that card issuance is unavailable in their region, with no clear messaging. ## Success criteria - Up-front in-app messaging about regional eligibility before users invest setup time - Roadmap/waitlist for unsupported regions
they do not issue cards to Ukrainians.
## Request User asks for Discover card support alongside existing payment methods. ## Success criteria - Evaluate processor support for Discover - Add to supported card brands list if feasible
2 words... Discover card 🙏